Last updated: March 2026

This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or contact us. We are committed to protecting your privacy and handling your data responsibly.

1. Who We Are

We are a home services company providing domestic services to customers in the local area. When this policy refers to "we", "us", or "our", it means our company and its staff. We are the data controller for the personal information we hold about you.

2. Information We Collect

We may collect the following types of personal information:

• Your name, address, and contact details (phone number and email address)

• Details of the services you have requested or received

• Payment information (processed securely — we do not store card details)

• Communications you have sent to us (e.g. enquiry forms, emails, or messages)

• Feedback or reviews you have provided

3. How We Use Your Information

We use your personal information to:

• Provide, schedule, and manage the services you have requested

• Communicate with you about your booking, quote, or enquiry

• Process payments and maintain financial records

• Send you appointment reminders or follow-up messages

• Respond to complaints or queries

• Comply with our legal and regulatory obligations

4. Legal Basis for Processing

We process your data on the following legal grounds:

• Contract — to fulfil a service you have requested

• Legal obligation — where we are required to keep records by law

• Legitimate interests — to manage and improve our business operations

• Consent — where you have opted in to receive marketing communications

5. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with trusted third parties only where necessary, such as:

• Payment processors to handle transactions securely

• Suppliers or subcontractors involved in delivering your service

• Regulatory or legal authorities if required by law

6. How Long We Keep Your Data

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. In most cases, customer records are kept for up to 6 years in line with standard accounting and legal requirements, after which they are securely deleted.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where applicable)

• Object to or restrict how we process your data

• Withdraw consent at any time (where processing is based on consent)

• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

8. Cookies & Website

If you visit our website, we may use cookies to improve your experience and understand how visitors use the site. You can control cookie settings through your browser. We do not use cookies to collect personally identifiable information without your consent.

9. Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Our staff are trained to handle personal information responsibly, and access to your data is limited to those who need it to carry out their role.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated date at the top of this document. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us directly. We will respond to all requests within 30 days.